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Frequently Asked Questions
General
Booking & Payment
About Telehealth Psychotherapy
Privacy and Confidentiality
- 01While therapy is not a magic cure-all, it provides a supportive space where you can explore your thoughts, feelings, and behaviors with a trained professional. Our experienced psychologist employs evidence-based approaches to help you gain insights, develop coping strategies, and cultivate resilience. Whether you are dealing with anxiety, depression, stress, or other issues, our goal is to empower your mind and aid your journey towards well-being.
- 02Counsellor: A counsellor is trained to provide support for emotional and mental health challenges through talk therapy. They typically do not diagnose or treat mental health disorders. Psychiatrist: A psychiatrist is a medical doctor who specialises in mental health conditions. They are able to prescribe medications and provide medical interventions for mental health disorders. Psychologist: A psychologist is a mental health professional trained in assessing, diagnosing, and treating a wide range of psychological issues. Psychologists use evidence-based therapies to help clients address emotional, mental, and behavioural concerns. Unlike psychiatrists, psychologists do not prescribe medication, but they focus on therapy to promote mental well-being. At Luminae Psychology, we offer psychological therapy services to address a wide range of mental health and emotional concerns. However, if during the course of a thorough assessment, our psychologist determines that additional support is needed—such as medication or specialised medical intervention—we will provide referrals to appropriate healthcare professionals. Our goal is to ensure that you receive the comprehensive care necessary for your well-being.
- 03Yes, documentation services can be provided upon request. If you need a letter or report, please raise your request during a session or in your inquiries, specifying the purpose and intended audience. In our sessions, we will discuss the extent of the information you wish to share and the purpose of the document, ensuring that it is carefully tailored for its intended use. Each letter or report will be custom-made to meet the specific needs of the communication. Please note that a pro-rata fee will be charged for this service. For example, if it takes 1 hour for the psychologist to prepare the document, the fee will be equivalent to a 1-hour session. Letters to referrers or GPs are excluded from this fee. We are happy to provide updates to referrers, such as your GP, about your progress periodically, free of charge.
- 04Yes, diagnosis can be provided when necessary, but it is important to consider its purpose and potential impact. Diagnosis is primarily used as an effective tool for communication between health professionals and other stakeholders, such as insurance companies, to ensure coordinated care. However, diagnosis can sometimes act as a double-edged sword. While it helps streamline treatment and access to services, it may also induce limitations for clients by encouraging a narrow focus, leading to confirmation bias or even self-fulfilling prophecies that can restrict personal exploration and growth. At Luminae Psychology, we carefully assess each situation and the specific needs of every client. We will provide diagnoses if it serves your well-being and treatment goals, while remaining mindful of the potential impact on your mental health.
- 05At Luminae Psychology, we understand that effective communication is essential for successful therapy. Having a therapist who speaks your mother tongue allows for more accurate expression of emotions, nuanced understanding of cultural context, and deeper connection during sessions. This reduces misunderstandings and helps build trust, which is crucial for therapeutic progress.
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